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Privacy Policy

At Rural Gates Australia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information when you interact with us via our website, phone, or email:

  • Name

  • Email address

  • Phone number

  • Delivery or installation address

  • Business name (if applicable)

  • Any other information you provide through contact or quote forms

We also collect non-identifiable information such as browser type, device, and referring pages for analytics purposes.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit a quote or contact form

  • Email or call us with an enquiry

  • Make a purchase

  • Subscribe to updates or promotions

  • Interact with our social media or ads

3. Why We Collect Your Information

We collect your information for the following purposes:

  • To provide quotes and respond to enquiries

  • To process and deliver orders

  • To communicate order status or project updates

  • To improve our website and customer experience

  • To comply with legal obligations

  • To send promotional or marketing materials (only if you’ve opted in)

4. How We Store & Protect Your Information

Your information is stored securely using appropriate physical, electronic, and procedural safeguards. We take reasonable steps to protect your personal data from misuse, interference, loss, and unauthorised access.

Only authorised personnel have access to your information, and we do not sell or rent your data to third parties.

5. Sharing Your Information

We may share your information with third-party service providers only when necessary to:

  • Process payments

  • Arrange freight or delivery

  • Manage our website or analytics

  • Comply with legal requirements

All third-party providers are required to handle your information in compliance with applicable privacy laws.

6. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics or Wix analytics) to understand how visitors use our site. This helps us improve performance, content, and usability. You can manage or disable cookies through your browser settings.

7. Accessing & Updating Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your details are inaccurate or outdated

  • Request deletion of your information (unless required for legal reasons)

To make a request, please contact us using the details below.

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